FAQs

Give the street address and ZIP, the rooms with visible water and the floor finishes involved. Explain whether the spaces connect, what is known about the source and when the water was found. Mention entry restrictions and identify uncertain details.

Ask whether the visit has an assessment charge. Review the proposed pickup boundaries, contents responsibilities, equipment time, exclusions and payment terms. If the contractor recommends another task, ask for its purpose and added charge before approval.

Describe the route between the rooms, including doorways, thresholds and changes in floor finish. Ask whether both spaces are included in the collection proposal and how inaccessible edges will be assessed. A separate wet area may change the setup or scope.

Collection, remaining-moisture work and repairs are separate decisions. Confirm what the initial agreement includes and what it excludes. Ask how later equipment, material access or reconstruction would be proposed and priced.

Identify who can provide entry and authorize the collection, payment and any revised proposal. If an owner or manager must be involved, explain that before arrangements. The receiving contractor confirms current availability and work terms for the actual property.

Ask what collection, equipment-time, authorization and handover information the contractor can provide. Keep the approved pickup separate from any later recommendation. Discuss any insurer documentation requirements directly with your insurer.